Terms and Conditions

Prices, Reservations and Payment
Our prices are generally in Euro’s (some custom trips are priced in local currencies). To reserve your tour we require a deposit of Euro 1000 per person (or the equivalent in £ or AU$ if you wish to pay in local currency in the UK or Australia). The balance of your payment is due 90 days prior to departure. If reserving your trip within 90 days of departure, full payment is required. After completing the booking form and paying the deposit/balance we will send you a receipt/invoice for the tour you have chosen.

Exchange rates
If you wish to pay for your trip in a different currency we use www.xe.com to calculate the rate. This rate is calculated from the date we receive your deposit, after which our normal booking and payment terms and conditions apply.

Single supplement
We charge a single supplement to individual travellers who wish to ensure that they have private rooms throughout a trip as shown in each tours ‘Dates & Prices’ section – it varies from tour to tour. If stipulated on the booking form that a single traveller would like R & S to find them a roommate we will try our best to fulfil this request. In event that we are unable find a roommate though the client will be liable to pay the single supplement fee before the trip commences.

Cancelling/Switching Trips
If you must cancel your reservation, the fees for doing so are as follows: We recommend that you have trip insurance in place before the 90 day cut off to cover for any unforeseen eventualities.

DAYS PRIOR TO DEPARTURE CANCELLATION FEE
91+     Admin fee – 350 euros
61-90    25% of trip price
31-60     50% of trip price
0-30     100% of trip price

Cancellation Insurance
We strongly recommend you purchase cancellation insurance to protect yourself from unexpected circumstances that may cause you to cancel your trip.

Cancellation by Ride and Seek
R & S reserves the right to cancel any trip at any time for any reason determined at our sole discretion, including if there are too few participants, or if the quality of the trip or the safety of travellers is judged by R & S to be compromised. In such a case, refund of payments received by R & S shall constitute full and final settlement. In the event of cancellation, R & S is not responsible for any loss incurred on account of non-refundable or non-transferable air tickets or other unrecoverable travel costs.

Preparing for Your Trip
Our trips entail risks—and rewards—beyond those encountered at home. We count on our travellers to ensure they are healthy and fit; to read our pre-trip materials about clothing, training and medical requirements; and to appreciate that in some countries local living standards, practices, services and accommodations may differ from those in their own countries.

Travel Documents and Passports
The visa and passport requirements of countries to which we travel vary according to the nationality of each traveller and may change at any time for reasons beyond our control. Although we endeavour to provide you with accurate information about these requirements it remains the responsibility of each traveller to verify that he or she has the appropriate travel documents for his or her nationality. R & S is not liable for any expenses or costs arising from any traveller being prohibited from entering a country scheduled to be visited on a trip.

External Travel Services
R & S may recommend the services of external travel companies or other support services in response to requests made by travellers for services outside of the scope of a R & S trip. Although we endeavour to recommend only companies that provide the highest levels of service and work closely with them to try to obtain special treatment for R & S travellers, we do not guarantee the services provided by third parties. R & S is not liable for any injury, expenses or costs arising from any services, or lack thereof, provided by any third party nor the standards of care which travellers experience when using those services.

Insurance
Before travelling on a trip, we strongly recommend you review your personal insurance and health insurance to ensure you have coverage appropriate to meet your needs, and the needs of your family and dependants, in case of any loss of property or illness, injury or death. It is obligatory for all guests to have health insurance when coming on tour with Ride and Seek.

Medical questionnaire
We require all guests to fill out a Medical questionnaire which will be sent to you after you have paid your deposit. If you wish to review it prior to sending your deposit, email us at [email protected]
. The document must be completed and returned to us prior to the balance on the tour being paid. Our receipt of the completed and signed form will complete your reservation.

What responsibilities do I assume as a guest?
Guests are responsible for ensuring that they have a suitable level of experience and fitness for the tour they sign up for. We require guests to advise us of all medical and dietary problems/restrictions prior to the tour.  Guests are responsible for showing up at the designated starting point with the appropriate gear and clothing. Ride and Seek reserves the right to exclude a guest from the tour, if in the opinion of the trip leader, their continued participation may prove detrimental to their own welfare or to the well-being and enjoyment of the other guests.

What are Ride and Seek’s limitations of liability?
Ride and Seek  is not liable for bodily injury or property damage as a result of (but not limited to): physical exertion for which a guest is not prepared; forces of nature; travel by plane, train, auto, boat or other conveyance, or by bicycle, foot or other form of active or adventure travel; consumption of alcoholic beverages; civil unrest; terrorism; breakdown of equipment; high altitude; lack of or limited access to medical attention in remote locations; and the adequacy of medical attention once provided. Ride and Seek  is also not liable for: expenses (e.g., meals, transportation or hotel costs) not specified as included in the trip cost but which may be required to get to or from a trip start or end. Ride and Seek Bike Tours reserves the right to make route and hotel modifications as necessary to improve the trip’s quality or to accommodate the comfort and well-being of guests.

Getting in contact

We have offices in both the UK and Australia so feel free to contact us via either. The Australian office address is  Ride and Seek, 356 Woodhill Mountain Rd, Berry, NSW 2535 Australia. Our UK address is Ride and Seek, 19 Nightingale Avenue, Cambridge CB18SG, UK. Both offices can be contacted via the generic email – [email protected]